Privacy policy
OVERVIEW
Last Modified: 14th October 2025
This Privacy Policy governs and applies to anyone accessing or using the website located at www.vhdgolf.com and any other platform, content, features, or tools operated by Vanhenden Golf Wear FZ LLC (hereafter “VHD,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with our services, whether by visiting the website, placing an order, creating an account, or communicating with us through any channel.
By using the services, you acknowledge and accept this Privacy Policy and consent to the collection, use, and disclosure of your personal data in accordance with the terms outlined herein.
1. Information we Collect
We collect personally identifiable information that you voluntarily provide to us or that is required to complete your transaction or enhance your experience. Such information may include your full name, email address, telephone number, billing and shipping addresses, username and password, payment and financial details such as credit card information, and your communication history with our support or customer service teams. We also collect information about your orders, past transactions, and interaction with the services, such as items added to your cart, browsing activity, and preferences. Device and network information, including your IP address, browser type, and operating system, may also be collected automatically through cookies or similar technologies when you use our website.
2. How do we Collect it?
Information is collected directly from you when you register an account, make a purchase, subscribe to marketing communications, participate in promotions, or contact us. It may also be collected automatically when you navigate the site, through cookies, pixels, tags, scripts, or analytic tools. Additionally, we may receive data from third-party providers, including payment processors, advertising networks, and logistics partners, who help us deliver a functional and personalized experience.
3. Purpose of Collecting
We use your information to provide and manage our services, including processing your orders, shipping your items, handling payments, and managing your account preferences. Your information also allows us to enhance the website experience, personalize recommendations, analyze browsing behavior, and offer promotions or discounts that may interest you. Where required, we process your data to comply with legal obligations, enforce our policies, or investigate misuse of our services.
4. Legal Basis for Processing
We process your personal data only where permitted by law and under the appropriate legal bases, which include: your explicit consent (e.g., when signing up for newsletters), the performance of a contract (e.g., completing an order), compliance with legal obligations (e.g., tax regulations), and our legitimate interests (e.g., improving services, fraud prevention, securing transactions).
5. Tracking Technologies
We use cookies and similar technologies to collect data about your visit to our website, such as pages visited, items viewed, time spent, and shopping cart behavior. These cookies help us enhance your shopping experience, improve site performance, and provide you with relevant marketing. You can control cookie preferences in your browser settings or reject unnecessary cookies via any cookie banner or pop-up. However, disabling certain cookies may limit the functionality of the services.
6. Legal Disclosure
We do not sell or rent your personal data to unaffiliated third parties. We may disclose your information in the following cases: to service providers who assist in fulfilling your order, to Shopify who hosts and powers our platform, to third parties conducting marketing or analytics under our instruction, or where you explicitly consent. We may also disclose data where required by law, such as in response to a court order or regulatory investigation, or in the event of a business transfer or acquisition. All third parties who access personal information are contractually obligated to handle it with confidentiality and compliance with applicable data protection laws.
Shopify may independently collect and process data in accordance with its own privacy policy, which you can review at https://www.shopify.com/legal/privacy
7. Third Parties
Our services may link to other websites, applications, or third-party tools (such as Instagram, Facebook or payment gateways). These third parties operate independently and have their own privacy policies. We encourage you to review their policies before interacting with their platforms. We do not accept responsibility for their practices or for any data you may provide directly to them.
8. Security of your Information
We take data protection seriously and implement appropriate administrative, technical, and physical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include secure data encryption, access controls, firewall protection, and regular risk assessments. Despite these efforts, no transmission or storage system can be guaranteed 100% secure, and you acknowledge that you share data with us at your own risk.
In the unlikely event of a data breach, we will take reasonable steps to investigate and notify affected users or regulators if required by applicable law.
9. Retention of your Information
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
We apply internal retention controls and periodically review whether data remains necessary for the purposes for which it was collected.
10. Accessing your Information
Depending on your jurisdiction, you have certain rights concerning your personal data, including the right to access, correct, update, delete, restrict, or object to processing, as well as the right to data portability and to withdraw consent. You may exercise these rights at any time by contacting us using the details provided below. We may require you to verify your identity before fulfilling any such request. If you choose to opt out of marketing communications, we will honor your request.
11. User Generating Content
Any personal information, text, images, or content that you voluntarily submit in a public area of our website, such as (but not limited to) product reviews, social media comments, may become publicly accessible. We are not responsible for any information you choose to share in this way and encourage you to avoid posting personal or sensitive data publicly.
12. International Data Transfer
Your personal data may be transferred to and processed in countries other than your country of residence, including Canada, the United States, or countries where our service providers are located. These countries may have different data protection standards, but we ensure that appropriate safeguards are in place to protect your data in line with applicable legal requirements.
13. Children Privacy
Our services are not intended for children under the age of 13 (or under the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we learn that a child has provided us with personal data, we will take steps to delete such data immediately. Parents or legal guardians may contact us to request deletion.
14. Changes to the Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our operations, legal requirements, or services. We will post any updated version on this page and update the "Effective Date" accordingly. You are encouraged to review the policy periodically. Continued use of the services after changes are made constitutes acceptance of the revised terms.
15. Applicable Law
This Privacy Policy is governed by the laws and regulations of the United Arab Emirates, in particular the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
16. Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, your personal data, or your rights under applicable law, you may contact us at:
Vanhenden Golf Wear FZ LLC
VUET1236 Compass Building
Al Hulaila, Al Hulaila Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: support@vhdgolf.com